Refund Policy

1. Our Guarantee

We offer a 14-day money-back guarantee on all new paid subscriptions (Solo, Studio, and Agency plans). If you are not satisfied with Krezo.ai for any reason within the first 14 days of your first paid subscription, simply contact us and we will issue a full refund — no questions asked.

2. Who Qualifies for a Refund

• New subscribers requesting a refund within 14 days of their first payment
• Users who experienced significant technical issues that prevented them from using the service
• Users who were incorrectly charged due to a billing error

3. Who Does Not Qualify

• Refund requests made more than 14 days after the first payment
• Renewal charges — if you forgot to cancel before renewal, we will consider a courtesy refund for the most recent charge if requested within 48 hours of the renewal date
• Accounts terminated for violations of our Terms of Service
• Free plan users (there is nothing to refund)
• Annual plan refunds after the 14-day window (we will pro-rate the unused months at our discretion)

4. How to Request a Refund

To request a refund, email us at billing@krezoai.com with:

• Your account email address
• The date of the charge you are requesting a refund for
• A brief reason (optional — helps us improve the product)

We will process your request within 2 business days. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank or card issuer.

5. Cancellation vs. Refund

Cancelling your subscription and requesting a refund are different things:

• Cancellation stops future charges. You retain access to paid features until the end of your current billing period. No refund is issued for the current period.
• Refund returns money you have already paid. If you request a refund within 14 days, your subscription will also be cancelled and your account reverted to the free plan.

To cancel without a refund, go to your account settings and click "Cancel subscription". You can continue using paid features until your billing period ends.

6. Annual Plan Refunds

Annual subscriptions are eligible for a full refund within 14 days of purchase. After 14 days, we may issue a pro-rated refund for unused months at our sole discretion. Contact us at billing@krezoai.com to discuss your situation.

7. Disputed Charges

If you believe you were charged incorrectly, please contact us at billing@krezoai.com before initiating a chargeback with your bank. We will investigate and resolve billing disputes quickly and fairly. Initiating a chargeback without contacting us first may result in your account being suspended.

8. Contact

For billing and refund questions:

• Email: billing@krezoai.com
• Response time: Within 2 business days